At Scooper Heroes, we value the privacy of our customers and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the options you have regarding the collection and use of your personal data.
Information We Collect
We may collect the following types of personal information when you visit our website or use our services:
- Personal Identification Information: Name, email address, phone number, and postal address.
- Service Information: Type of service requested, scheduling details, and billing information.
- Website Usage Data: Information about how you interact with our website, including your IP address, browser type, device information, and cookies.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you choose to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
How We Use Your Information
We use the information we collect in the following ways:
- To provide our pet waste removal services to you, including processing payments, scheduling appointments, and communicating with you regarding your service.
- To improve our website and customer experience by understanding usage patterns and preferences.
- To send you promotional emails or newsletters if you have opted to receive them. These communications may include updates, special offers, and news about our services.
- To comply with legal requirements and to protect the rights of Scooper Heroes and our customers.
Sharing Information with Third Parties
Scooper Heroes does not sell, rent, or lease its customer lists to third parties. Your phone number will be used exclusively to send you messages you have opted-in to receive based on your consent. We do not sell or share your personal information with third parties.
Scooper Heroes may, from time to time, contact you on behalf of external business partners about a particular offer that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party. Scooper Heroes may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Scooper Heroes, and they are required to maintain the confidentiality of your information.
Scooper Heroes may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Scooper Heroes or the site; (b) protect and defend the rights or property of Scooper Heroes; and/or (c) act under exigent circumstances to protect the personal safety of users of Scooper Heroes, or the public.
Scooper Heroes may utilize user information on third-party advertising platforms such as Google ads, Facebook ads, Instagram, or other social media sites, and marketing channels.
Scooper Heroes may also conduct user surveys with third-party software with information collected.
Opt-Out of Disclosure of Personal Information to Third Parties
In connection with any personal information we may disclose to a third party for a business purpose, you have the right to know:
The categories of personal information that we disclosed about you for a business purpose.
You have the right under the Texas Data Privacy and Security Act (TDPSA) and certain other privacy and data protection laws, as applicable, to opt out of the disclosure of your personal information. If you exercise your right to opt-out of the disclosure of your personal information, we will refrain from disclosing your personal information, unless you subsequently provide express authorization for the disclosure of your personal information. To opt-out of the disclosure of your personal information, email reachahero@myscooperhero.com
Use of Cookies
The Scooper Heroes website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Scooper Heroes services or websites you visit.
Links
This website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Security of your Personal Information
Scooper Heroes secures your personal information from unauthorized access, use, or disclosure. Scooper Heroes uses the following methods for this purpose:
- SSL Protocol
When personal information (such as a credit card number) is transmitted to other websites, it is protected using encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
- Delete your personal information from our records; and
- Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
- Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
- Debug to identify and repair errors that impair existing intended functionality.
- Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided by law.
- Comply with the California Electronic Communications Privacy Act.
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
- Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us.
- Comply with an existing legal obligation; or
- Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Children Under Thirteen
Scooper Heroes does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parents or guardian for permission to use this website.
Opt-Out & Unsubscribe from Third Party Communications
Phone Number Privacy Policy:
We respect your privacy and are committed to protecting your personal information.
Use of Information: We use your phone number to send SMS messages regarding your inquiry and customer care related topics
Mobile phone information or opt-in data collected will not be shared, sold, or disclosed to third parties or affiliates for marketing purposes.
Opt-Out: Reply “STOP” to unsubscribe or “HELP” for assistance.
Message Disclosures: Message frequency varies. Message and data rates may apply.
Data Security: Your data is protected and retained only as needed.
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt out of receiving any or all communications from third-party partners of Scooper Heroes by contacting us here:
– Email: reachahero@myscooperhero.com
– Phone: (651) 262-5063
– Replying “Stop” to SMS messages.
E-mail Communications
From time to time, Scooper Heroes may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. To improve our services, we may receive a notification when you open an email from Scooper Heroes or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from Scooper Heroes, you may opt out of such communications by User can unsubscribe by clicking the “Unsubscribe” button.
SMS/Text Communications
Users who receive a free quote on myscooperhero.com and provide their phone number agree to receive calls and text messages from Scooper Heroes, including for marketing and promotional purposes.
Users may opt out of these messages in the future by replying “stop”
From time to time, Scooper Heroes may contact you via SMS/Text Message for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. To improve our services, we may receive notification when you open an SMS message from Scooper Heroes or click on a link therein.
If you would like to stop receiving marketing or promotional SMS/Text communications from Scooper Heroes, you may opt out of such communications by replying “stop” to the SMS message or emailing us at reachahero@myscooperhero.com to be removed.
External Data Storage Sites
We may store your data on servers provided by third-party hosting vendors with whom we have contracted.
Changes to this Statement
Scooper Heroes reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
Contact Information
Scooper Heroes welcomes your questions or comments regarding this Statement of Privacy. If you believe that Scooper Heroes has not adhered to this Statement, please contact Scooper Heroes at:
Scooper Heroes
Prescott, WI 54021
Email Address: reachahero@myscooperhero.com
Telephone number: (651) 262-5063
Updated as of June 14, 2025
